Case studies

• Jul 2021 – Apr 2022: Department of Work and Pensions (DWP) Maternity Allowance Discovery and Alpha
• Aug – Nov 2019: HM Courts & Tribunals Service (HMCTS) Redesigning the ‘Rota’ calendar for court magistrates
• July 2019: HM Courts & Tribunals Service (HMCTS) Designing a better way to confirm sittings in a rota scheduling system
• Aug 2018 – Nov 2019: CGI Establishing User Centred Design in CGI
• Jan - Apr 2016: Environment Agency 'Get a fishing licence' service (alpha)
• Apr – Dec 2015: Intellectual Property Office (IPO) Redesigning the Patents staff administration system

Blog

• Collective irresponsibility at scale: The conversation we’re not having about AI
• The UX of AI, part 2: Who Are We Leaving Behind?
• The UX of AI: Why my dad would love ChatGPT — if he could figure out how to use it
• 10 things you can do to get better at facilitating user testing
• Collaborating in UX design: don’t be afraid to share

Documentation

My working notes for prototyping, UX tooling, and code snippets